Culture is central to our success

Our culture reflects our customer-first approach. We start by asking what our customers need and want and then bring our curiosity to the challenge, to work out how we can do things better and solve the problems to make our customers lives easier. 

We always think big, but we try to keep things simple both in how we get things done and in developing our products. We truly believe our work has a genuine impact on customers lives and will change travel for the better.

We build this trust through being honest and open, and taking ownership for doing the things we say we’re going to do. We are solving problems that have never been solved before and sometimes that’s hard, but we tackle everything with positivity and try to be the person we want to work with. 

Everyone has busy lives away from Trainline and so we work hard to empower our people to work flexibly if they need to, so they can take care of what matters most to them when they are not at work.

We believe that through creating a high trust culture, where people can balance their lives and be themselves, everyone in the team can bring their best selves to work. This culture enables us to attract the most talented and diverse team we can, which means we can continue to deliver great products that have a positive impact on customers’ lives.

Our four core values

We’re proud of our four core values and how ingrained they are in our culture.

Our people understand that how they work is as important as what they deliver, and every member of our team knows what’s expected of them and how they can succeed. We recognise and reward our people for living our values and behaviours through our Reward and Recognition programme, including our Quarterly Awards.

Wow our customers.svg

Wow our customers

We see the world through our customers’ eyes
We make every journey smarter
We treat our customers as individuals

Blazing new trails.svg

Blaze new trails

We’re obsessed with improvement
We learn fast and act faster
We’re game changers

Focus on impact.svg

Focus on impact

We make smart, data driven decisions
We prioritise, agree clear goals and deliver
We’re agile and lean

One team.svg

One team

We collaborate and build on each other’s ideas
We’re direct, honest, open and fair
We help each other, have fun and enjoy the journey together

Our people

Trainline’s success is driven by our 600+ strong team of highly talented and diverse people, focused on making a positive impact on the lives of millions of travellers, every day. We pride ourselves on having high levels of employee satisfaction, with 80% of our people saying they “are proud to work at Trainline” and 5% regretted attrition (as at FY 2019)

Inclusivity and Equality

Trainline is committed to promoting diversity and equality of opportunity. We know that diverse teams perform better – solving problems faster than teams of similar people1 and making decisions 60% faster than non-diverse teams – and positively impact employee retention and engagement2.

At Trainline, we sell tickets to people living in more than 175 countries in 14 languages – so it is important we have diverse teams to represent the customers we serve. We are proud of our team of more than 600 talented people of 40 nationalities, working in London, Edinburgh and Paris.

We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 35% female representation. Likewise, we are committed to equal pay: the payment given to men and women doing the same job at the same level.  The difference between the average pay of men and women working at Trainline remains less than 1%. 

Diversity at Trainline

Woman with mobile phone device

Encouraging innovation

There are a lot of brains sparking innovative ideas at Trainline – over 600 in fact. Our Discovery Days get great minds from across the business together in one room to think about new and exciting ways we can make our customers’ lives easier.

We celebrate new ideas every Friday at Weekly Wins and connect with our colleagues in the tech industry by hosting regular meet-ups at our offices (35 in 2019). We hold an annual Tech Summit to which we invite external, inspirational speakers (44 talks at our 2019 summit); and last year we held our second Trainline Summer of Craft, a week of inspiring engineering workshops.

1 2017 Harvard Business review,