Culture is central to our success

Our culture reflects our customer-first approach. We start by asking what our customers need and want and then bring our curiosity to the challenge, to work out how we can do things better and solve the problems to make our customers lives easier. 

We always think big, but we try to keep things simple both in how we get things done and in developing our products. We truly believe our work has a genuine impact on customers lives and will change travel for the better.

We build this trust through being honest and open, and taking ownership for doing the things we say we’re going to do. We are solving problems that have never been solved before and sometimes that’s hard, but we tackle everything with positivity and try to be the person we want to work with. 

Everyone has busy lives away from Trainline and so we work hard to empower our people to work flexibly if they need to, so they can take care of what matters most to them when they are not at work.

We believe that through creating a high trust culture, where people can balance their lives and be themselves, everyone in the team can bring their best selves to work. This culture enables us to attract the most talented and diverse team we can, which means we can continue to deliver great products that have a positive impact on customers’ lives.

Our four core values

We’re proud of our four core values and how ingrained they are in our culture.

Our people understand that how they work is as important as what they deliver, and every member of our team knows what’s expected of them and how they can succeed. We recognise and reward our people for living our values and behaviours through our Reward and Recognition programme, including our Quarterly Awards.

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Wow our customers

We see the world through our customers’ eyes
We make every journey smarter
We treat our customers as individuals

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Blaze new trails

We’re obsessed with improvement
We learn fast and act faster
We’re game changers

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Focus on impact

We make smart, data driven decisions
We prioritise, agree clear goals and deliver
We’re agile and lean

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One team

We collaborate and build on each other’s ideas
We’re direct, honest, open and fair
We help each other, have fun and enjoy the journey together

Committed to our people

We’re proud to have built the world's leading train and coach app. Our love for technology is matched only by our commitment to our people.

As the world’s leading independent rail and coach travel platform, we have made it simpler, easier, cheaper and greener for people to plan their journeys and see the world. It’s our pioneering team that makes this possible, accomplishing brilliant things every day and moving us closer to our goal of creating ‘the ultimate travel companion’.

Diversity and the cohesive, positive culture it brings has allowed us to create the superior customer experience we provide today. Selling tickets to people living in more than 175 countries in 12 languages, we aim to be as diverse as the customer base we serve; Trainline is a family of more than 600 bright minds, of 40+ nationalities spread across our European locations. 

We are working hard to make tech more inclusive – more than a third of our people are women and we are committed to equal pay: the payment given to men and women doing the same job, at the same level. The difference between the average pay of men and women working at Trainline remained less than 5% in our most recent review. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on increasing our 35% female representation.

We make sure that we have comprehensive, up-to-date policies for our people, all contained within our Staff Handbook, which everyone receives when they join Trainline. Such policies underline our commitment to:

  • Creating a working environment in which all individuals can make the best use of their skills, free from discrimination or harassment 
  • Promoting diversity and equality of opportunity for all staff and job applicants
  • Ensuring our people understand their duty to act in accordance with our policies, always treat colleagues with dignity, and not to discriminate against, harass or victimise others, regardless of their status
  • Ensuring we pay fairly by benchmarking roles and by undertaking regular performance reviews.

You can read more about diversity at Trainline here:

Diversity at Trainline
 

We are proud of our industry leading learning and development programmes. From day one, all Trainline team members have access to our tools and resources, giving coaching, guidance, advice and training on a wealth of career topics.

At Trainline we support development through:

  • Our mentoring programme, in which all our team can take part 
  • Running training specifically for our managers, helping them upskill, develop new skills and drive success in our teams
  • Building our Executive Leadership Team, who spend time together at an annual off-site, working on strategic thinking, team building and social activities
  • Our extended Learning and Development platform, full of tools and resources at all levels and covering all professional areas within our business.

We make great efforts to ensure our teams feel motivated, connected to each other and supported both professionally and personally. Through our Employee Assistance Programme, we continue to provide free, confidential, one-on-one counselling with experienced therapists and advisers at all hours of the day, greater flexibility for working and home-schooling parents, at least two free wellbeing sessions every week, including yoga and fitness boot camps, as well as other live workshops on topics including maintaining posture, meditation, sleep, healthy cooking and eating, laughter therapy, and a host of guest speakers on mental wellbeing, motivation and resilience.

Our online health portal continues to provide useful free wellbeing advice, from fitness to budgeting tips. Our annual cross-company wellbeing weeks and days help our employees take care of their mind, body and spirits, packed full of choice, including nutrition workshops, meditation classes and even puppy therapy. 

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Encouraging innovation

We are proud of the bright minds that work here at Trainline, constantly innovating, problem-solving and obsessing over making our customer experience even better. Aside from celebrating new ideas every Friday in Weekly Wins, we hold an annual Tech Summit where we invite inspirational internal and external speakers. This year, our online Tech Summit had over 60 speakers, hosting 58 talks, with exceptionally positive feedback from our teams. 

We've become the world's leading independent rail and coach travel platform by listening to the people who use us most - our customers.  This feedback pushes us to keep innovating and pushing the boundaries of what's possible.

1 2017 Harvard Business review, https://hbr.org/2017/03/teams-solve-problems-fasterwhen-
theyre-more-cognitively-diverse

2 https://www.ciphr.com/advice/5-reasonsdiverse-workforce-matters/, https://www.women-ahead.org/networksresearch